Santemako

1. Participant Cancellation

1.1 If a participant cancels, the payment made cannot be refunded, rescheduled, or moved to another trip.
1.2 Participants may, however, find a replacement person to take their place.

2. Force Majeure

2.1 In the event of force majeure (natural disasters, bad weather, riots, disease outbreaks, government regulations, or other coercive conditions), the trip may be changed or canceled without refund.
2.2 We are not liable for any losses or inconvenience caused.
2.3 Force majeure refers to events beyond human control that prevent activities from being carried out properly.

3. Late Arrival

3.1 Participants who arrive late at the meeting point, causing an extension of the itinerary, inconvenience to other participants, or other disruptions, are considered to have resigned from the trip.
3.2 In such cases, no refund will be provided.

4. Third-Party Responsibility

4.1 We are not responsible for the terms and conditions set forth by any other company.

5. Responsibility

5.1 We are not responsible and cannot be held liable for:

• Changes or cancellations of flight schedules
• Baggage damage or loss
• Airlines, hotels, or other transportation delays
• Damage or loss of participants’ personal belongings during the trip

5.2 We are also not liable for changes or reductions in travel due to force majeure.

5.3 Participants are responsible for any loss or damage to trip facilities such as life jackets, snorkels, and masks. The cost of the damaged or lost items will be charged to the participant.

5.4 Participants must follow the instructions of the tour leader during the trip and cannot make unilateral decisions in any form without our consent.

5.5 If any participant engages in illegal drug use or causes disturbances that inconvenience other participants, we reserve the right to remove or repatriate the participant without any refund of payments made.